Frequently Asked Questions
Everything you need to know about our Exchange Offers, Payment Policies, and Easy Returns.
Purna Do Naya Loo (Exchange Offer)
Is the "Purna Do Naya Loo" offer valid for mobiles only?
NO! The exchange offer is valid for all electronic devices available in our store.
Do you buy faulty or damaged devices?
NO. We do not accept faulty devices for trade-ins or exchanges.
I am outside Karachi (e.g., Islamabad). Can I still do an exchange?
Currently, the "Purna Do Naya Loo" offer is only available for customers in Karachi. Please contact our representative to ask about the current status for other cities.
Do I have to visit your outlet for a swap deal?
Both options are available! You can either walk into our StarCity Mall outlet, or our representative can visit your location in Karachi for the exchange.
Can I exchange my Samsung (or Android) for an iPhone?
NO. If you wish to purchase an iPhone through an exchange, we only accept other iPhones in trade. (iPhone to iPhone only).
Can I exchange my iPhone for a Samsung or Realme?
YES! If you currently own an iPhone, you can successfully trade it in to exchange for a Samsung or other available Android brands.
Cash On Delivery (COD) & Payments
The 20% or Rs. 5,000 Advance Deposit
KhareedoMobile offers Nationwide COD. However, to dispatch your parcel, customers must pay a 20% or Rs. 5,000 امانت (Advance Deposit). Due to past experiences with fake orders, we cannot dispatch without this deposit. The rest is paid on delivery.
Can I ask for a refund of my advance deposit if I change my mind?
YES! We are happy to pay back your امانت amount ASAP if the product you need is unavailable or if you change your mind before dispatch.
What if I pay the deposit but don't receive my parcel?
This never happens with KHAREEDOMOBILE. We are an SECP-registered private limited company with an operational outlet in StarCity Mall. Since 2017, we have safely delivered over 10,000 products with a 98% satisfaction rate. Occasional logistical delays may occur, but your money is always safe.
What benefits do I get if I pay FULL payment in advance?
New customers who trust us with full advance payments unlock the KM Benefits package:
- Free delivery all over Pakistan
- Free gifts like chargers & accessories
- Warranty extended from 7 Days to 15 Days
- 10 KM Points (Equal to 1,000 PKR)
I am an old customer, why am I not receiving KM Benefits?
KM Benefits are designed specifically to build trust with new customers. Our returning customers are already part of our family, and they enjoy exclusive access to ongoing KM Discounts instead!
Easy Returns & Exchange
Mandatory Unboxing Video
You must record a clear video while opening your parcel. If you forget to make an unboxing video and the parcel is found broken or damaged, we will not be able to process a claim under any warranty.
What is your return & exchange policy?
Normally, we provide a 7-day return & exchange warranty for every product. If you have availed KM Benefits, your warranty is extended up to 15 days.
I found my parcel broken or damaged. What to do now?
Call our representative immediately and send them the parcel opening video. They will provide an address to ship it back to us, and we will ship you a replacement product within 24 hours.
The device works, but I changed my mind. Is a refund possible?
For "Change of Mind" situations, refunds are not possible. We can do an exchange if your desired product is in stock. If it is unavailable, the final decision depends completely on the representative you are dealing with.
I feel misguided by your representative. Can I get a refund?
First, email us at mislead@khareedomobile.pk mentioning all details, the representative's name, and number. Second, fill out our Claim Form. Our team will refund you ASAP.
How do I get a Refund Confirmation Number?
After a formal investigation, our representative will allot you an official confirmation number. This process normally takes 6 to 8 hours.
How much time will it take to refund my amount?
After you receive your Refund Confirmation Number, your refund will be initiated within 24 hours. If you paid via Bank Card, we request the bank to process it, and standard bank terms apply (normally taking 42 hours).
Need Help Processing an Exchange or Return?
Our dedicated specialist handles all Purna Do Naya Loo (PdNL) & Returns.
Muhammad Ahsan