Easy Returns & Exchange
Easy Returns & Exchange
Your peace of mind is our priority. Read our straightforward policies regarding warranties, refunds, and replacements.
Every phone you buy from us comes with a 15-Day Money Back Warranty that starts on the day you receive your parcel. We also make sure you are 100% satisfied before we deliver the product, using our comprehensive Customer Satisfaction Points (CSP) system.
Record an Unboxing Video
Please record a clear video while opening your parcel. If the parcel arrives broken, damaged or with items missing, tell us within 24 hours of delivery and share the video. It is the best proof for a transit damage claim and helps us resolve it quickly.
Frequently Asked Questions
What is your return & warranty policy?
We provide a 15-Day Money Back Warranty on every product bought from our platform. The warranty starts on the day you receive the parcel. If the phone is faulty or does not match its description, you can return it for a full refund or a replacement.
I found my parcel broken or damaged. What do I do?
Call our representative within 24 hours of delivery and share your unboxing video. They will arrange the return. Once received, we will ship you a replacement product within 24 hours, or refund you if you prefer.
Can I get a refund for a "Change of Mind"?
For "Change of Mind" situations, refunds are not possible. If the phone is not faulty and matches its description, we can offer an exchange within 15 days if your desired product is in stock (any price difference is paid or refunded).
What conditions apply to a return?
Return the phone in the same condition you received it, with the box, all accessories and free gifts, and with iCloud/Google/Samsung accounts and screen locks removed. Physical or liquid damage after delivery and third-party repairs are not covered.
I feel I was misguided by a representative. Can I get a refund?
Yes. First, email us at mislead@khareedomobile.pk detailing the issue, including the representative's name and number. Second, fill out our Misguidance Claim Form. Our team will arrange your refund ASAP.
How long does the refund take?
Approved refunds are paid within 7 days (1 week) after we receive your returned parcel, to your original payment method or bank account. Card refunds through PayFast may take a few extra working days for your bank to show them.
Need to process a Return or Exchange?
Get in touch directly with our dedicated specialist.
Muhammad Ahsan