Trade-In Terms and Conditions

1. About these terms

These Trade-In Terms and Conditions (“Trade-In Terms”) apply when you trade in a used mobile phone (“your device”) as part of buying a phone from KHAREEDOMOBILE (SMC-PRIVATE) LIMITED, Office 401-B, 4th Floor, StarCity Mall, Abdullah Haroon Road, Saddar, Karachi (“KhareedoMobile”, “we”, “us”).

They apply together with our main Terms and Conditions. If the two conflict on a trade-in matter, these Trade-In Terms apply. Nothing in these terms takes away any right you have under the Sindh Consumer Protection Act, 2014 or any other law of Pakistan that cannot be excluded by agreement.

By tapping “Take it off my order” and placing your order, you confirm that you have read and agree to these Trade-In Terms.

2. Who can trade in

• Karachi only. Trade-in is available only for orders delivered within Karachi or collected from our Saddar store. It is not available for deliveries outside Karachi.
• You must be 18 years or older and the lawful owner of the device, or have the owner’s written permission to sell it.
• Only the phone models listed in our online trade-in form are accepted online. Cracked, broken or dead devices are not valued online; contact us on WhatsApp for those.
• One trade-in device per order.

3. Your online value is an estimate

• The value shown online is calculated from the answers you give (model, storage, PTA status, condition, battery health and repair history). It is an estimate, not a final offer.
• The value becomes final only after we physically inspect your device and accept it (section 5).
• The online value is valid only for the order it is applied to, and only if your device is handed over within 7 days of placing that order. Used phone prices change often; after 7 days we may re-quote.
• The trade-in value is shown as store credit, which includes a trade-in bonus over our cash offer. Store credit can only be used against the order it is applied to.

4. How the handover works

• Rider swap at delivery (Karachi): our rider inspects your device at your door before handing over your new phone. Both phones are exchanged at the same time, and you pay any remaining balance to the rider.
• Store visit: bring your device to our StarCity Mall, Saddar store within 7 days of your order. Your new phone is handed over or dispatched once we have inspected and accepted your device.
• Please bring your CNIC. We may ask for a copy of it and, where available, the original box or purchase receipt, to confirm ownership.

5. Inspection

Before accepting your device we check, among other things:

• the model, storage and colour match what you selected;
• the IMEI is genuine, unaltered and matches the device, and its PTA status (checked on DIRBS) matches what you declared;
• the body and screen condition match the grade you chose (Excellent, Great or Good);
• all functions work: screen and touch, Face ID / Touch ID / fingerprint, cameras, speakers, microphones, buttons, charging, Wi-Fi, Bluetooth and network;
• battery health and repair history match your answers, and parts are original;
• the device is signed out of iCloud / Google / Samsung accounts, with Find My / FRP turned off and no screen lock, MDM or carrier lock.

6. If your device is not as described

If your device does not match your answers or fails inspection, we will explain why and may, at our choice:

1. offer a revised value, which you are free to accept or decline; or
2. decline to buy the device.

If we decline your device, or you do not accept a revised value:

• you keep your device, and the trade-in credit is removed from your order;
• to receive your new phone you must pay the full remaining price of your order before handover; we do not hand over the new phone against a trade-in we have not accepted;
• alternatively you may cancel your order. Cancellation and the Rs 3,000 COD advance are handled under our main Terms and Conditions. A trade-in that is declined because the device did not match your own description is not a reason for a refund of the advance.

Our inspection decision is made reasonably and in good faith. If you disagree with the rider’s assessment, you may bring the device to our store for a second check before deciding.

7. Devices we will not accept

• devices reported lost or stolen, blacklisted, blocked by PTA, or with a patched, altered or mismatched IMEI;
• devices locked to an iCloud, Google, Samsung or company (MDM) account, or under an active finance or instalment agreement;
• counterfeit, cloned or “copy” devices, or devices with non-original major parts not declared to us;
• devices with liquid damage, swollen batteries or safety hazards.

We may refuse any trade-in we reasonably suspect to be unlawful, and we may report suspected stolen or tampered devices to PTA, the police or other authorities, and share the relevant details with them.

8. Your promises to us

By trading in your device you confirm that:

• you are its lawful owner (or authorised by the owner) and it is free from any claim, lien or finance agreement;
• the information you gave about it is true and complete;
• it has not been obtained illegally.

If any of these is untrue, we may cancel the trade-in, recover the trade-in value from you, and return the device to you or to the authorities as required by law.

9. Your data

• Back up your data and sign out of all accounts before handover. Remove your SIM card and any memory card.
• We factory-reset every accepted device, but we are not responsible for any data, SIM card, memory card, case or accessory left on or with the device.

10. Ownership, credit and returns

• Ownership of your device passes to KhareedoMobile when we accept it at handover. Once accepted, the device cannot be returned to you.
• If the trade-in value is more than your order total, the difference is paid to you at our cash offer rate (without the store-credit bonus), in cash or by bank transfer.
• The trade-in value cannot be exchanged for cash in any other case and cannot be moved to another order or person.
• If you later return your new phone under our 15-Day Money Back Warranty, we refund the money you paid plus the accepted trade-in value at our cash offer rate. We do not return the traded-in device.

11. Changes and cancellation by us

• We may change or stop the trade-in programme, or the models we accept, at any time. Orders already placed keep the value shown, subject to inspection.
• We may withdraw a trade-in offer before handover if the value was shown in obvious error; you may then keep your order at full price or cancel it with a full refund of what you paid.

12. Liability and law

• Our responsibility to you for a trade-in is limited to paying or crediting the accepted trade-in value. To the extent the law allows, we are not liable for indirect or consequential losses.
• These Trade-In Terms are governed by the laws of Pakistan. Subject to your right to approach a Consumer Court, the courts at Karachi have jurisdiction over any dispute.

13. Contact us

See also: How trade-in works · Sell your phone for cash · Terms and Conditions