📋 Overview

These Terms and Conditions ("Terms") apply to every visit to and every order placed on khareedomobile.pk (the "Website"). The Website is operated by KHAREEDOMOBILE (SMC-PRIVATE) LIMITED, a company registered with the Securities and Exchange Commission of Pakistan (SECP Reg. No. 0150816), Office 401-B, 4th Floor, StarCity Mall, Abdullah Haroon Road, Saddar, Karachi, Pakistan ("KhareedoMobile", "we", "us"). Contact: +92 21 32232450, +92 335 3213726, support@khareedomobile.pk.

Please read these Terms carefully. Nothing in these Terms takes away any right you have under the Sindh Consumer Protection Act, 2014 or any other law of Pakistan that cannot be excluded by agreement.

✅ 1. Accepting these Terms

• To place an order you must tick the box "I have read and agree to the website terms and conditions" at checkout. Ticking the box is your electronic acceptance of these Terms under the Electronic Transactions Ordinance, 2002.
• When you accept, we keep a record with your order: the date and time, your IP address and browser, and the version of these Terms you accepted.
• Your order is governed by the version of these Terms in force when you placed it. We may update these Terms for future orders; the "Last updated" date above will change when we do.

🌐 2. Using the Website

• You must be 18 years or older, or use the Website under the supervision of a parent or guardian.
• If you create an account, give accurate information and keep your password safe. You are responsible for activity on your account. Tell us at once if you notice unauthorised use.
• Do not misuse the Website: no fraudulent orders, false names, numbers or email addresses, automated scraping, or attempts to disrupt or gain unauthorised access to the Website.
• Reviews, comments and photos you submit must be your own and truthful. You allow us to display and use them on the Website and in our marketing, with your name as submitted.
• All content on the Website (design, text, images, logos and code) belongs to KhareedoMobile or its licensors and may not be copied or reused without our written permission. Brand names and trademarks of phone manufacturers belong to their owners.

📱 3. Products, condition and PTA status

• Condition: every listing states the device condition (for example New, Like New or Eco-Friendly), storage, colour and included accessories. Pre-owned devices may show signs of normal use as described on the product page. Photos may be representative of the model and colour.
• PTA Approved devices are registered with the Pakistan Telecommunication Authority (PTA) and work with Pakistani SIM cards.
• Non-PTA devices are not registered with PTA. Under current PTA rules a Non-PTA phone works with a Pakistani SIM for a limited period (currently 60 days from first use) and is then blocked unless the owner registers it and pays the applicable PTA/FBR tax. Registration and tax are the buyer's responsibility and cost. Non-PTA devices work normally on Wi-Fi.
• We do not sell devices with altered (patched) IMEIs. You may check the IMEI (dial *#06#) and its PTA status (DIRBS) on delivery.
• Official warranty: where a listing states an official brand warranty (for example "Official 2 Year Apple Warranty"), that warranty is provided by the brand through its authorised service centres under the brand's own terms. We will help you with the claim. All other devices carry our 15-Day Money Back Warranty (section 8).

🏷️ 4. Prices

• All prices are in Pakistani Rupees (PKR). Mobile phone prices change frequently due to exchange rates, PTA taxes and market supply.
• The price that applies to your order is the price shown at checkout when you place the order. For products marked "WhatsApp Chat Now", the price is the one we confirm to you on WhatsApp before you pay.
• If a product is listed at an obviously wrong price because of an error, we will contact you before dispatch. You may buy at the correct price or cancel and receive a full refund of anything you paid.

🛒 5. Orders

• Your order is accepted when we confirm it by SMS, WhatsApp, phone call or email. We may ask you to verify your name, phone number, address or payment before we accept it.
• We may decline or cancel an order if the product is out of stock, we cannot verify the order, we suspect fraud or misuse of a payment method, or the price was listed in error. If we cancel, we refund everything you paid within 7 days.

💳 6. Payment methods

• Direct bank transfer (full payment): pay the full amount to our bank account using your Order ID as the reference. You receive a 2% discount, shown at checkout. Your order is dispatched after the payment is received in our account.
• Cash on Delivery (COD) with Rs 3,000 advance: pay a booking advance of Rs 3,000 online at checkout through PayFast (debit/credit card, bank account, mobile wallet or RAAST). Pay the remaining balance in cash to our courier when your parcel is delivered. There are no extra charges on COD. If your order total is less than Rs 3,000, the full amount is paid online.
• Online payments are processed by PayFast and your bank. Approval of a card or account payment depends on your bank. We do not see or store your card details.
• An invoice showing the product, price and our name and address is provided with every order.

🚚 7. COD advance and refused deliveries

• The Rs 3,000 advance is refunded in full if (a) the product is unavailable or we cancel your order, or (b) you cancel your order before it is dispatched.
• Once your order has been dispatched, the Rs 3,000 advance is non-refundable if you refuse to accept the parcel, cannot be reached after the courier's delivery attempts, or the address or phone number you gave is incorrect. The advance covers two-way courier charges, packaging and the stock we reserved for you.
• This does not apply if the parcel is damaged on arrival or the product delivered is not the one you ordered. In that case contact us and section 8 applies.

🛡️ 8. 15-Day Money Back Warranty

• Every device sold on the Website (unless its listing states otherwise) comes with our 15-Day Money Back Warranty. The warranty starts on the day you receive the parcel.
• Within these 15 days you may return the device for a full refund, or a replacement if you prefer, if it has a hardware or software fault, does not work as it should, or does not match its description (model, storage, colour, condition or PTA status).
• To qualify, the device must be returned in the same condition as delivered: no new physical or liquid damage; not opened, repaired or modified by anyone else; with the box, all accessories and any free gifts; and with iCloud/Google/Samsung accounts and screen locks removed. The IMEI must match our records.
• The warranty does not cover damage caused after delivery (drops, cracks, liquid, burns), misuse, unauthorised repairs or software modification, or loss of data. Please back up your data before returning a device.
• Change of mind: if the device is not faulty and matches its description, you may exchange it within 15 days for another available device (paying or receiving any price difference). Refunds are not given for change of mind.
• Parcel damaged or items missing on arrival: tell us within 24 hours of delivery. Please record a clear video while opening your parcel; it is the best evidence for a transit damage or missing item claim and helps us resolve it quickly.

💰 9. How returns and refunds work

• Contact us within the 15-day warranty period on WhatsApp/phone (+92 318 0206011, +92 21 32232450) or email (support@khareedomobile.pk) with your Order ID and the problem. We will give you a return confirmation and the return address.
• For faulty or not-as-described devices, we arrange or pay for the return courier. For change-of-mind exchanges, you pay the courier charges both ways.
• When the returned parcel reaches us, we check the device against the conditions in section 8 and tell you the result.
• Approved refunds are paid within 7 days (1 week) after we receive the returned parcel. Refunds are made to your original payment method or to your bank account. Card refunds through PayFast may take a few extra working days for your bank to show them.
• For COD orders, the refund covers the advance and the cash you paid on delivery. If returned items are missing (box, accessories or gifts), we may deduct their fair value and will tell you before doing so.

📦 10. Delivery

• Delivery is free nationwide unless a charge is shown at checkout.
• Orders usually arrive within 24 to 72 hours of dispatch; remote areas may take 3 to 5 working days. We do not dispatch or deliver on Sundays and public holidays. Courier delays can happen and we will keep you informed.
• Risk in the parcel passes to you when it is delivered to you or the person you nominate.

⚖️ 11. Our responsibility to you

• We are responsible for selling devices that match their description and work as they should, as set out in these Terms and in law.
• To the extent the law allows, we are not responsible for indirect or consequential losses (for example lost profits, lost data or loss of use), and our total liability for an order is limited to the amount you paid for that order.
• Nothing in these Terms limits our liability where the law does not allow it to be limited, including under the Sindh Consumer Protection Act, 2014.
• We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, civil unrest, government actions, courier or network outages.

🔒 12. Privacy

We use your personal information to process and deliver your order, provide support and, where you allow, for marketing. Your order details are shared with our courier partners, our payment processor (PayFast) and, for measuring our advertising, with Meta (Facebook/Instagram). Please read our Privacy Policy for full details.

📝 13. Complaints

• If you are unhappy, contact support@khareedomobile.pk or +92 21 32232450 with your Order ID. We acknowledge complaints within 1 working day and aim to resolve them within 7 working days.
• If you feel a representative misguided you, email mislead@khareedomobile.pk with the details.
• You may also send us a written notice under the Sindh Consumer Protection Act, 2014; we will reply within the time the law requires.

🏛️ 14. Governing law

These Terms are governed by the laws of Pakistan. Subject to your rights to approach a Consumer Court, the courts at Karachi have jurisdiction over any dispute arising from these Terms or your order.

📄 15. General

• If any part of these Terms is found invalid, the rest remains in force.
• If we do not enforce a right immediately, we do not give it up.
• These Terms, together with the order confirmation and the policies linked below, are the full agreement between you and us for your order.

🔗 16. Related policies

• Payment & COD Policy
• Refund and Returns Policy
• Easy Returns & Exchange
• Shipping Policy
• Privacy Policy
• Purana Do Naya Lo (Exchange Offer)
• Alfa Credit Card Installments
• Fori Cash Installment
• KM Benefits, Discounts & Customer Satisfaction Points

📞 17. Contact us