Refund and Returns Policy

📋 Overview

Every device comes with two protections. Both start on the day you receive the parcel.

15-Day Money Back

Within 15 days you can return the device for a full refund, or a replacement if you prefer, if it has a hardware or software fault, does not work as it should, or does not match its description (model, storage, colour, condition or PTA status).

30-Day Warranty

If a hardware fault appears within 30 days of delivery, we repair it free of charge, or replace it if it cannot be repaired. The 30-day warranty does not include a refund.

Battery health claims

Battery health claims are covered by repair or exchange only, within 15 or 30 days. Battery claims are not eligible for a refund.

SIM and network: Non-PTA phones

Non-PTA phones are factory unlocked and work with any SIM. On a Pakistani SIM, a Non-PTA phone usually works for a limited period (often around 4 months) before the PTA tax has to be paid. This period is set by PTA and we cannot guarantee it. If a Non-PTA phone stops working on a Pakistani SIM, this is not covered by the 15-day money back or the 30-day warranty.

PTA Approved phones are fully covered for SIM and network faults under both the 15-day money back and the 30-day warranty.

To start a return, contact us within the 15 days with your Order ID. Proof of purchase (order number or invoice) is required.

To qualify, the device must be returned:

• In the same condition as delivered, with no new physical or liquid damage.
• Not opened, repaired or modified by anyone else.
• With the box, all accessories and any free gifts.
• With iCloud/Google/Samsung accounts and screen locks removed, and with an IMEI that matches our records.

Not covered:

• Damage after delivery (drops, cracks, liquid, burns), misuse or unauthorised software changes.
• Loss of data. Please back up your data before returning a device.
• Refund requests after 15 days, and warranty claims after 30 days.
• SIM or network blocking on Non-PTA phones (see above).

💳 Refunds

When your returned parcel reaches us, we check the device against the conditions above and notify you by WhatsApp, SMS or email whether your refund is approved.

Approved refunds are paid within 7 days (1 week) after we receive the returned parcel. Refunds are made to your original payment method or to your bank account. For Cash on Delivery orders, the refund covers your advance and the cash paid on delivery.

If returned items are missing (box, accessories or gifts), we may deduct their fair value and will inform you before doing so.

Late or missing refunds

If you haven't received a refund yet, please follow these steps:

1. First check your bank account again.
2. Card refunds through PayFast may take a few extra working days for your bank to show them; contact your bank if needed.
3. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at refunds@khareedomobile.pk.

Change of mind

Refunds are not given for change of mind. If the device is not faulty and matches its description, you may exchange it within 15 days for another available device, paying or receiving any price difference.

🔄 Exchanges & Replacements

If your device is faulty or damaged, we will replace it with the same model, or refund you if it is not available. To request an exchange, email exchange@khareedomobile.pk or WhatsApp +92 318 0206011, and we will confirm the return address.

Parcel damaged or items missing on arrival: tell us within 24 hours of delivery and share a video of you opening the parcel. It is the best evidence for a transit damage claim.

📦 Shipping Returns

Please send your product to our official address after we confirm your return:

You pay the courier charges to send the device back to us, for all returns, refunds and warranty claims. For change-of-mind exchanges, you pay the courier charges both ways.

If you send the device yourself, use a trackable courier such as TCS and pack it securely.

🚚 Cash on Delivery Advance

The Rs 3,000 COD advance is refunded in full if the product is unavailable, if we cancel your order, or if you cancel before the parcel is dispatched.

Once your order has been dispatched, the Rs 3,000 advance is non-refundable if you refuse to accept the parcel, cannot be reached after the courier's delivery attempts, or the address or phone number you gave is incorrect. It covers two-way courier charges, packaging and the stock reserved for you. This does not apply if the parcel arrives damaged or is not the product you ordered.

These terms do not affect your rights under the Sindh Consumer Protection Act, 2014. See our full Terms and Conditions.