Frequently Asked Questions
Everything you need to know about trade-in, payments, Cash on Delivery and easy returns.
Trade-in (exchange your old phone)
How does trade-in work?
Add the phone you want to your cart, then tap "Have an old phone to trade in?" on the cart page. Answer a few questions about your old phone and you get its value straight away. The value is taken off your order at checkout, so you pay only the difference. See how trade-in works.
How do I hand over my old phone?
You can choose either option at checkout: our rider collects your old phone when delivering your new one, or you visit our shop at StarCity Mall, Saddar, Karachi and swap it there.
I am outside Karachi. Can I trade in?
Trade-in handover is currently available in Karachi only. If you are in another city, you can still sell your phone to us or message us on WhatsApp and we will tell you what is possible.
Which phones can I trade in, and for what?
We accept iPhone, Samsung Galaxy and Google Pixel models listed in our trade-in tool. You can trade any of them towards any phone we sell, for example a Samsung towards an iPhone.
Do you accept faulty or damaged phones?
Tell us honestly about any fault or damage when you get your value. We inspect every phone at handover. If it does not match what you told us, we may offer a revised value or you can keep your phone. We are not obliged to buy a phone that does not match its description.
Not happy with the value?
No problem. You can continue without a trade-in and pay the full price, or message us on WhatsApp and we will look at your phone again. See the full Trade-In Terms and Conditions.
Cash On Delivery (COD) & Payments
The Rs 3,000 advance for Cash on Delivery
KhareedoMobile offers Cash on Delivery all over Pakistan. To confirm your order you pay just Rs 3,000 in advance online, and the rest in cash when you receive your phone. This protects us against fake orders. You can also pay the full amount by bank transfer and save 2%.
Can I ask for a refund of my advance deposit if I change my mind?
YES! We are happy to pay back your advance ASAP if the product you need is unavailable or if you change your mind before dispatch.
What if I pay the deposit but don't receive my parcel?
This never happens with KHAREEDOMOBILE. We are an SECP-registered private limited company with an operational outlet in StarCity Mall. Since 2017, we have safely delivered over 10,000 products with a 98% satisfaction rate. Occasional logistical delays may occur, but your money is always safe.
What benefits do I get if I pay FULL payment in advance?
New customers who trust us with full advance payments unlock the KM Benefits package:
- Free delivery all over Pakistan
- Free gifts like chargers & accessories
- 10 KM Points (Equal to 1,000 PKR)
I am an old customer, why am I not receiving KM Benefits?
KM Benefits are designed specifically to build trust with new customers. Our returning customers are already part of our family, and they enjoy exclusive access to ongoing KM Discounts instead!
Easy Returns & Exchange
Mandatory Unboxing Video
You must record a clear video while opening your parcel. If you forget to make an unboxing video and the parcel is found broken or damaged, we will not be able to process a claim under any warranty.
What is your return & exchange policy?
Every phone comes with a 15-day money back guarantee if it is faulty or not as described, and a 30-day warranty with free repair or replacement. Both start on the day you receive your phone. See our Returns and Refunds Policy.
I found my parcel broken or damaged. What to do now?
Call our representative immediately and send them the parcel opening video. They will provide an address to ship it back to us, and we will ship you a replacement product within 24 hours.
The device works, but I changed my mind. Is a refund possible?
For "Change of Mind" situations, refunds are not possible. We can do an exchange if your desired product is in stock. If it is unavailable, the final decision depends completely on the representative you are dealing with.
How do I get a Refund Confirmation Number?
After a formal investigation, our representative will allot you an official confirmation number. This process normally takes 6 to 8 hours.
How much time will it take to refund my amount?
Once your refund is approved, it is processed within 1 week (5 working days).
Need Help Processing an Exchange or Return?
Our dedicated specialist handles all trade-ins and returns.
Muhammad Ahsan
iPhone 14 Pro 1TB
Official PTA Approved
From Rs 173,500 
Google Pixel 9 Pro XL
Official PTA Approved
From Rs 185,500 
Google Pixel 7 Pro
Official PTA Approved
From Rs 76,000 
Samsung Galaxy S23
Official PTA Approved
From Rs 113,000 
Google Pixel 8
Official PTA Approved
From Rs 72,000 
